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Goldwise

CHANGE VID!!!!

THE CHALLENGE

LLoyds needed to keep up against competition from fintechs and technology companies offering retirement plan services. Lloyds bank is on a £200m transformation journey to become a digitally first customer centric organisation. Key to this transformation is improving the process & management of customers applying for mortgages.  Affecting 25% of the UK population. Current mortgage process is long & confusing, not driven around customer needs, resulting in lower engagement & low conversion with the bank.

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OUR SOLUTION

We created a transformational customer journey enhancement for financial planning for 50-70 year olds. In doing so we created a new open market proposition and a new brand. 

 

Our teams created an intuitive end to end process that engages customers at every step of the mortgage term to offer an unrivalled level of digital customer service

LIFT & LEARN │  3D/2D CREATIVE │ END TO END SOFTWARE DEVELOPMENT │ WEB/NATIVE APP  │  UI/UX  

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We are an award-winning consumer experience agency.

Connecting brands and consumers, where digital and physical converge.

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